The Big List Blog
Hyatt reaches out to guests on Twitter
Corporate Social Media Case Study: Hyatt
Mark Hoplamazian, the CEO of Hyatt Hotels, recently announced the implementation of a Twitter concierge service in their locations around the world. The Twitter service will be available to guests of the hotel 24 hours a day, 7 days a week, and debuted in mid-May.
The service is designed to help guests “ask questions, book spa appointments or dinner reservations, and make special requests.” Fans have began to embrace the recently launched Twitter account (@HyattConcierge) — which currently has several thousand followers.
June 22, 2009
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I have made requests through @HyattConcierge a few times. Each request has generated a prompt and courteous response. My specific needs were met in each instance. Hyatt get twitpraise from me.