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Social media research: Facebook is business' favorite social network

November 19, 2009

Business.com’s 2009 Business Social Media Benchmarking Study of 3,000 North American businesses reveals 83% of participants favored Facebook as the best social media platform to connect with customers.

Other findings from the study include:

  • 69% of participants use webinars and podcasts to obtain business information
  • Marketing professionals and consultants use social media websites the most as a source of business information, while IT professionals use them the least.
  • Companies in the study used, on average, seven different social media enterprises, with 65% staffing the campaigns in-house.
  • 71% of brands participating in social media have no more than two years of experience using it as a business tool.

Download the full study.

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39 comments. Read them below or add one. (Trackback)

{ 2 trackbacks }

On Facebook, People Have Profiles, Brands Have Pages. « Nettalkers
November 29, 2009 at 4:35 AM
The answer is Facebook. Now, what is your question? | e1evation, llc
December 12, 2009 at 5:31 AM

{ 37 comments… read them below or add one }

Mariano November 23, 2009 at 6:48 AM

GREAT great great post. I literally just gave a presentation on this very topic last week, providing local businesses with an idea of why they need fan pages as opposed to personal pages. I am also going to be investigating some of the tools you mention for auto-posting material, and I really try to emphasize that the fan page should be social and not just promotional. Great information, thanks!

This comment was originally posted on Internet Marketing Blog

Matthew Nelson November 23, 2009 at 6:55 AM

Great points, lots of stuff that people need to be reminded of, especially if they aren’t used to or in tune with current best practices for social media marketing on Facebook. Our agency Facebook page (http://www.facebook.com/FirstTracksMarketing) is where I like to link all of our ongoing blog postings AND post fun and interesting links and thoughts that I come across during the week. It helps to keep things light and I like to be able to share those things with our fans and the people who find us interesting and fun. Good post.

This comment was originally posted on Internet Marketing Blog

Dan Tyre November 23, 2009 at 7:20 AM

Dan, is your book out? How can we get a copy?

This comment was originally posted on Internet Marketing Blog

Sandy November 23, 2009 at 8:14 AM

Very interesting and informative article. Right on target.

This comment was originally posted on Internet Marketing Blog

Jessica Ojeda November 23, 2009 at 8:55 AM

In reference to the video: Advertizing does work, social media just works MUCH better. And for sure that is the ONE best piece of information you could tell any business on Facebook! Thanks for sharing!

This comment was originally posted on Internet Marketing Blog

ElizCavanagh November 23, 2009 at 8:55 AM

Thanks for the info…I’ve been looking for validation of these points for awhile now, so it was really helpful.

This comment was originally posted on Internet Marketing Blog

Erica November 23, 2009 at 10:44 AM

The challenge for brands, especially restaurants and bars, you cannot tag a fan page. So if I’m a fan of a bar, and we take photos there, and I want to tag the bar, I cannot, unless they have a personal page. The same is true of charities, which prevents charities from reaping the full exposure FB could bring. I’m confident that is the driving reason many brands and organizations make a conscious choice to create an individual page vs. a fan page, or they create both.

This comment was originally posted on Internet Marketing Blog

Ryan Gerardi November 23, 2009 at 10:48 AM

You know it is actually beginning to annoy me when I see companies or brands creating profiles. And then they use them to market and it gets even more annoying. I was expecting to write about this soon myself. I would argue against your last statement in that most people creating profiles for their brands aren’t thinking about the limitations of pages such as inability to tag photos like you describe. They likely do not understand Facebook to enough extent to be thinking of such a minuscule detail like that.

This comment was originally posted on Internet Marketing Blog

Michaela November 23, 2009 at 12:59 PM

As a company, we started out with a "profile" because we have a brand persona (Ask Ana), who we sent the account up for. Now we have both a profile and a page, but I was worried about ending our profile because we have so many more people on it, and keep getting requests every day. Would you have SPECIFIC resources as to how to contact Facebook and ask them to merge the contacts over to our Business Page? Thanks!

This comment was originally posted on Internet Marketing Blog

austin personal injury lawyer November 23, 2009 at 1:53 PM

My daughter just got a job as a Social Networking Assistant… I think this would help her a lot. Thanks for sharing.

This comment was originally posted on Internet Marketing Blog

Kim Dudra November 23, 2009 at 2:00 PM

One of the first corporate pages I ever checked out on Facebook was Wal-Mart’s (this was at least a couple of years ago). It was a back-to-school promo for decorating your dorm. Unfortunately for Wal-Mart, on their wall was just a long string of posts of people arguing whether or not Wal-Mart was an evil empire. Lesson learned!

This comment was originally posted on Internet Marketing Blog

erica November 23, 2009 at 2:01 PM

Ryan, I’m going to respectfully disagree with your assertion that most businesses do not know enough about facebook to understand the minuscule details about photo tagging, etc. I know you’re right about some businesses, but I’m specifically referencing very social media savvy companies who decided to set up individual pages as a work-around, because of the tagging issue specifically. AJ Bombers in Milwaukee did a whole campaign using tagged photos, and has built an almost cult following on Twitter. I know that’s just ONE example, but perhaps it’s a good discussion to have in this forum. What are the advantages and limitations for businesses in building individual pages versus fan pages.

This comment was originally posted on Internet Marketing Blog

work at home opportunities November 23, 2009 at 9:34 PM

I am not actively using facebook, but I am one active user of twitter, Well this information is really very good. Thank you.

This comment was originally posted on Internet Marketing Blog

Funs blog November 23, 2009 at 10:13 PM

I am not actively using facebook, but I am one active user of twitter, Well this information is really very good. Thank you.

This comment was originally posted on Internet Marketing Blog

Rebecca November 24, 2009 at 7:00 AM

Business.com’s 2009 Business Social Media Benchmarking Study of 3,000 North American businesses reveals 83% of participants favored Facebook as the best social media platform to connect with customers.

This comment was originally posted on FriendFeed

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This comment was originally posted on Internet Marketing Blog

Golden Blogger November 24, 2009 at 8:23 AM

Very good post. Congratulations :D

This comment was originally posted on Internet Marketing Blog

Kenny MacCarthy November 24, 2009 at 10:40 AM

This stuff is SO hard to wrap my head around. Guess it’s time to hire a pro. Or 2.

This comment was originally posted on Internet Marketing Blog

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