Case Studies
-
Jennifer Dominiquini, DVP, Customer Analytics & Social Media
How Sears Holdings Corporation built and engaged their community. -
Nick Ayres, Senior Manager, Social Media
Learn how InterContinental Hotels Group used online communities to jumpstart its global social media programs. -
Becky Brown, Director, Social Media
How Intel is listening, learning, and changing its engagement strategy to better connect with fans. -
Betsy Burkett, Director, Digital Media & Marketing and Gretchen de Castellane, Senior Manager, Community & User Experience
How Mattel is reaching and engaging with boys of all ages via social media.
-
Jeordan Legon, Content Strategist, Chevron.com
How Chevron is using LinkedIn to target decision makers. -
Maria Poveromo, Group Manager, Social Media and Jennifer Kremer, Senior Manager, Product Marketing Creative Suite
How Adobe is using social media to connect and engage with fans in new ways. -
Vince Golla, Digital Media and Syndication Director
How the nation’s largest managed care organization built a social media network to drive fantastic customer service. -
Mark Yolton, Senior Vice President
SAP shares how eight years of experience has matured their social media program.
Videos
Don’t forget to check out our best tweets, live blog posts, and slide presentations, that go along with these 8 great social media case studies too.
Kaiser Permanente: Building a Social Media Network to Drive Fantastic Customer Service, presented by Vince Golla from GasPedal and SocialMedia.org on Vimeo.
SAP: 8 Years In: Elements of a Maturing Practice, presented by Mark Yolton from GasPedal and SocialMedia.org on Vimeo.
InterContinental Hotels Group: Inside Out: How Private Communities Catalyzed Our Social Media Efforts, presented by Nick Ayres from GasPedal and SocialMedia.org on Vimeo.
Mattel: Hot Wheels’ Record Breaking Stunt, presented by Betsy Burkett and Gretchen de Castellane from GasPedal and SocialMedia.org on Vimeo.
Adobe: Organizing for Improved Customer Engagement via Social Media, presented by Maria Poveromo and Jennifer Kremer from GasPedal and SocialMedia.org on Vimeo.
Intel: Listening, Learning, and Changing, presented by Becky Brown from GasPedal and SocialMedia.org on Vimeo.
Details
| Where: | Mission Bay Conference Center at UCSF 1675 Owens Street San Francisco, CA 94143 | Recommended hotels: | Intercontinental San Francisco 888 Howard Street415-616-6500 | Courtyard San Francisco Downtown 299 Second Street415-947-0700 |
| When: |
|
Hotel Palomar San Francisco 12 Fourth Street415-348-1111 | Westin San Francisco Market Street 50 Third Street415-974-6400 | |
| Price: | $250 | |||
Frequently Asked Questions
-
Registration / Cancellation Policy
If you are unable to attend the event — well, we’ll miss you. We encourage you to have a friend take your place at no additional charge. However, we understand that emergencies happen: As long as we receive 48-hours notice of your cancellation, we’ll refund your ticket — but we’ll still miss you. If it’s less than 48-hours notice, we’ll credit your ticket value toward a future SocialMedia.org event. -
Walk-In Registrations
We welcome walk-in registrants the day of the event. But fair warning: These events often sell out — and once we’re at capacity, we can’t let anyone else in. We strongly recommend you avoid this mutual heartbreak by registering ahead of time. -
Sponsorship
BlogWell is the best place to meet corporate buyers of social media products and services. Get real leads with budgets looking for solutions and services. Contact us to learn more: Click here. -
Dress Code
Yes, you must wear clothes. Jeans are fine. No shirt, no shoes, no service. -
Group Discount
3 + people? Contact Jen for a group discount. -
Press Passes
We’d love for a few fantastic journalists to cover the event. We have 20 press passes for working reporters with proper media credentials. Contact us for more information. -
Blogger Passes
We wish we could give a pass to every blogger — but everyone’s a blogger these days (ourselves included), and if we did, there’d be nobody left to pay for the food. -
Recording
We’ll be recording, filming, and live blogging the entire event — so you can sit back and enjoy. For more information, get our attention via email or contact us directly at 312-932-9000.
Sponsors and Partners
Smart folks who help make this event possible
Sponsors
Partners
Testimonials
People love SocialMedia.org events
Past Attendees
3M • Adobe • Aflac • Alberto Culver • Allstate • American Express • American Family Insurance • Ariba • AT&T • Audi • Barnes & Noble • Best Buy • Boeing • Campbell Soup • Capital One • Charles Schwab • Chevron • Chick-fil-A • Cisco • Clorox • Coach • Coca-Cola • Coinstar • Coldwell Banker • Community Medical Centers • ConAgra Foods • Costco • Crate & Barrel • Dell • DeVry University • Discover • Dole • Domino’s • DuPont • eBay • Expedia • FedEx • Fifth Third Bank • Ford • Gannett • Gap • GE • General Mills • General Motors • Google • Graco • The Hershey Company • Hertz • Hilton Worldwide • The Home Depot • HP • H&R Block • HSBC • Humana • IBM • IKEA • Intel • Intuit • Johnson & Johnson • Kaiser Permanente • Kraft Foods • Levi Strauss • LexisNexis • Marathon Oil • Mattel • Mayo Clinic • McDonald’s • MetLife • Michelin • Microsoft • Molson • NHL • NBC Universal • Nestle Purina • Newell Rubbermaid • Nike • Nokia • Nordstrom • Northwestern Mutual • Novartis • OfficeMax • Oracle • Orbitz • PayPal • PEMCO • PepsiCo • Perdue Farms • Petro-Canada • Pfizer • Premier Farnell • Procter & Gamble • Progressive Insurance • REI • SAP • Scholastic • Sears • Serta • Sharpie • Shell Oil • Solo Cup • Sony • Sprint • Starbucks • State Farm • Sun Microsystems • SunGard • Symantec • Target • The North Face • Ticketmaster • TiVo • T-Moblie • Toyota • Tribune Company • Turner Broadcasting System • Tyson Foods • United Airlines • UnitedHealth Group • UPS • USAA • U.S. Coast Guard • U.S. Marine Corps • U.S. Navy • Verizon • VIZIO • Walmart • Wells Fargo • Westinghouse Electric Company • Whirlpool • Xerox • Zions BankWhat They Had to Say
- “The discussions were thought-provoking and inspirational.”
— Jim Lein, Oracle - “I came away inspired, energized, and with a nice bundle of new best practices to apply.”
— Ed Nicholson, Tyson Foods - “An amazing amount of useful material was presented in a timely, efficient way.”
— Donna Speigel, Crate and Barrel - “A well organized and well executed conference. Great job!”
— Todd Blecher, Boeing - “One of the best seminars of this type that I’ve seen in a long time.”
— Sandra Buettner, Johnson Controls - “A great forum for social media professionals to collaborate and learn from each other’s lessons and successes.”
— Jennie Ecclestone, General Motors - “The most valuable source for staying current on B2C and B2B social marketing techniques in Fortune 500 companies.”
— Paul Dunay, Avaya - “One of the most organized and informative events all year.”
— Jackie Bona, Google
Past Blogwells
BlogWell Dallas 1/24/12
AMD ∙ Coldwell Banker Real Estate ∙ AT&T ∙ Level 3 ∙ United Airlines ∙ Texas Instruments ∙ Northwestern Mutual ∙ Shell
BlogWell Dallas featured social media case studies from Shell, Coldwell Banker Real Estate, Level 3, United Airlines, AMD, Texas Instruments, Northwestern Mutual, and AT&T. Themes included how to connect with followers using Tweetchats, creating engaging video content, using community as an integrated part of sales strategy, corporate blogging, and much, much more.
BlogWell Atlanta 11/8/2011
Newell Rubbermaid ∙ UPS ∙ The Home Depot ∙ NCR Corporation ∙ Georgia-Pacific ∙ DeVry University ∙ Coca-Cola ∙ Solo Cup
BlogWell Atlanta featured social media case studies from Newell Rubbermaid, UPS, The Home Depot, NCR Corporation, Georgia-Pacific, DeVry University, Coca-Cola, and Solo Cup Company. Themes included how to grow privately-branded communities, launching social efforts for B2B financial services, using social media for excellent customer service, and much, much more.
BlogWell Seattle 8/9/2011
REI ∙ The Clorox Company ∙ Microsoft ∙ Deluxe Corporation ∙ Itron ∙ Quaker Oats ∙ Cargill ∙ Boeing
BlogWell Seattle featured social media case studies from REI, The Clorox Company, Microsoft, Deluxe Corporation, Itron, Quaker Oats, Cargill, and Boeing. Themes included how to empower fans to develop ideas and create buzz during public launches, developing a company-wide listening strategy, the benefits and challenges of distributing social media throughout the organization, and much, much more.
BlogWell San Francisco 6/20/2011
Adobe ∙ InterContinental Hotels Group ∙ SAP ∙ Mattel ∙ Kaiser Permanente ∙ Intel ∙ Sears Holdings Corporation ∙ Chevron
BlogWell San Francisco featured social media case studies from Adobe, InterContinental Hotels Group, SAP, Mattel, Kaiser Permanente, Intel, Sears Holdings Corporation, and Chevron. Themes included how to use LinkedIn to target decision makers, how to create excellent customer service using social media tools, how to change engagement strategies to better connect with fans, and much, much more.
BlogWell DC 5/4/2011
USA TODAY ∙ U.S. Navy ∙ Internal Revenue Service ∙ ConAgra Foods ∙ Discovery Communications ∙ UnitedHealth Group ∙ Delta Air Lines ∙ National Association of REALTORS
BlogWell DC featured social media case studies from USA TODAY, U.S. Navy, Internal Revenue Service, ConAgra Foods, Discovery Communications, UnitedHealth Group, Delta Air Lines, and the National Association of REALTORS. Themes included how to use Twitter to drive web traffic and engagement for events, how to move social media forward in a sensitive environment, the social media recruiting process, and much, much more.
BlogWell New York 3/29/2011
Scholastic ∙ Sabre Holdings ∙ H&R Block ∙ Walmart ∙ Hewlett-Packard ∙ American Express ∙ Scripps Networks ∙ Cisco Systems
BlogWell New York featured social media case studies from Scholastic, Sabre Holdings, H&R Block, Walmart, Hewlett-Packard, American Express, Scripps Networks, and Cisco Systems. Themes included how to use Facebook to launch a new product, how to focus your social site efforts on customer experience, how to engage with massive audiences internally via social media, and much, much more.
BlogWell Austin 2/2/2011
REI ∙ Research In Motion ∙ Dell ∙ Texas Instruments ∙ Kellogg Company ∙ Toyota ∙ UPS ∙ InterContinental Hotels Group
BlogWell Austin featured social media case studies from REI, Dell, Texas Instruments, Kellogg Company, Toyota, InterContinental Hotels Group, UPS, and Research In Motion. Themes included how to leverage social media to build brand advocacy, how to lock down a global social listening strategy, how to use location-based check-ins to build relationships and drive sales, and much, much more.
Blogwell Philadelphia 11/9/2010
SAP ∙ SunGard ∙ Scholastic ∙ Pfizer ∙ BlackRock ∙ Johnson and Johnson ∙ Hershey’s ∙ Discovery Communications
BlogWell Philadelphia featured social media case studies from SAP, Johnson & Johnson, SunGard, Scholastic, Discovery Communications, Pfizer, Hershey, and BlackRock. Themes included how to build communities both online and offline, how to engage your customers through social media, how to monitor your progress, and much, much more.
BlogWell Chicago 8/11/2010
McDonald’s ∙ Whirlpool ∙ General Motors ∙ CME Group ∙ Chevron ∙ Alberto Culver ∙ Verizon ∙ Kraft Foods
BlogWell Chicago featured social media case studies from McDonald’s, General Motors, Whirlpool, CME Group, Chevron, Alberto Culver, Kraft Foods, and Verizon. Themes included how to build communities both online and offline, how to engage your customers through social media, how to monitor your progress, and much, much more.
BlogWell Seattle 5/5/2010
Microsoft ∙ Xerox ∙ Boeing ∙ Nokia ∙ PEMCO Insurance ∙ Starbucks ∙ ExOfficio ∙ Intel
BlogWell Seattle featured social media case studies from Microsoft, Xerox, Boeing, Nokia, PEMCO, Starbucks, ExOfficio, and Intel. Themes included how to use fan feedback, how to use social media to build brand loyalty, and how to break down internal social media silos.
BlogWell Cincinnati 4/7/2010
Duke Energy ∙ Hilton Worldwide ∙ AT&T ∙ Dell ∙ P&G ∙ Tyson Foods ∙ General Mills ∙ Graco
BlogWell Cincinnati featured social media case studies from Graco, General Mills, Tyson Foods, Procter & Gamble, Dell, AT&T, Hilton Worldwide, and Duke Energy. Themes included how to implement a global strategy, how to use social media during product recalls, how to engage influencers, and how to create a social media policy.
BlogWell San Diego 2/16/2010
US Navy ∙ Starbucks ∙ USAA ∙ Clorox ∙ TurboTax ∙ Avery Dennison ∙ Community Medical Centers ∙ State Farm Insurance
BlogWell San Diego featured social media case studies from the U.S. Navy, Starbucks, Clorox, USAA, TurboTax, Avery Dennison, Community Medical Centers, and State Farm Insurance. Themes included how gaming mechanics apply to social media, how to manage social media in a decentralized organization, and how to engage millions of fans through Facebook.
BlogWell Atlanta 11/20/2009
Newell Rubbermaid ∙ Coca-Cola ∙ UPS ∙ Orange Business Services ∙ The Home Depot ∙ ConAgra Foods∙ Turner Broadcasting System ∙ SunGard
BlogWell Atlanta featured speakers from Newell-Rubbermaid, The Home Depot, UPS, Coca-Cola, Orange Business Services, SunGard, Turner Broadcasting System, and ConAgra Foods. Themes included how to manage social media from a multi-brand perspective, how to embrace social media culture, how to defend your brand through social media, and how traditional media and social media can work together.
BlogWell Minneapolis 8/13/2009
General Mills ∙ CME Group ∙ Mayo Clinic ∙ Walmart ∙ AccuQuote ∙ Ford ∙ McDonald’s ∙ Progressive
BlogWell Minneapolis, hosted by General Mills, featured speakers from McDonald’s, Mayo Clinic, CME Group, General Mills, AccuQuote, Ford, Progressive, and Walmart. Themes included how to support online word of mouth, using social media at all levels of a corporation, social media for the analytic marketer, engaging in social media in “unsocial” industries, engaging with massive audiences, and using social media to reach online influencers.
BlogWell San Francisco 6/23/2009
SAP ∙ PepsiCo ∙ Wells Fargo ∙ Cisco ∙ Dell ∙ Intuit ∙ Kaiser Permanente ∙ General Mills
BlogWell San Francisco featured speakers from Dell, Kaiser Permanente, SAP, Cisco, Intuit, PepsiCo, Wells Fargo, and General Mills. Topics included how to use social media to engage on a daily basis, how to connect with influential talkers online, using communities to deliver extraordinary customer experiences, launching an engagement program amidst a crisis, using social media internally, using social media to collaborate with customers, driving traffic to blogs and communities away from corporate sites, and integrating new media such as FriendFeed and Twitter into campaigns.
BlogWell New York 4/29/2009
Coca-Cola ∙ Turner Broadcasting System ∙ Tyson Foods ∙ Robert Wood Johnson Foundation ∙ Nokia ∙ Microsoft ∙ Johnson & Johnson ∙ GE
BlogWell New York featured speakers from Microsoft, General Electric, Nokia, Turner Broadcasting System, Tyson Foods, Robert Wood Johnson Foundation, Coca-Cola, and Johnson & Johnson. Themes included how to engage influencers, taking your story straight to the people who care, using social media tools and trends to change how we work, delivering better experiences for audiences, and how together, we all tell better stories.
BlogWell Chicago 1/22/2009
The Home Depot ∙ Mayo Clinic ∙ H&R Block ∙ Allstate ∙ Molson Coors ∙ US Coast Guard ∙ Sharpie ∙ P&G
BlogWell Chicago featured speakers from The Home Depot, Mayo Clinic, Procter & Gamble, US Coast Guard, Sharpie, Allstate, Molson, and H&R Block. Themes included how to engage in social media without freaking out the legal department, growing online communities, government use of social media, and how to promote word of mouth online.
BlogWell San Jose 10/28/2008
Walmart ∙ UPS ∙ Cisco ∙ Intel ∙ Wells Fargo ∙ Kaiser Permanente ∙ Graco ∙ The Home Depot
BlogWell San Jose featured case study presentations from Cisco, Graco, Intel, The Home Depot, UPS, Wells Fargo, Kaiser Permanente, and Walmart. Themes included using video blogging (vlogging), empowering employees to use social media, social media monitoring, and managing large communities.







