We're the community for social media leaders at the world's greatest brands
Hello! We’re thrilled you’re interested in working with SocialMedia.org. There are four great jobs on our Community Team. Read this to learn about each role and the skills required. If you’d like to apply, go to socialmedia.org/jobs to find detailed descriptions of each position. You can apply for a specific job, or you can apply to the “Community Team” position and we’ll help you find the job that’s perfect for you.
Work with social media leaders at the world’s greatest brands.
What we do:
At SocialMedia.org, we help the heads of social media at big companies be great at what they do. Our members are the largest brands in the world, and you’ll work with their social media teams every day.
We run a community just for them, where they help each other make social media work inside big business. We facilitate conversations, build relationships, and bring them together online and in person. We help them help each other.
Why we do it:
We believe that companies that learn to engage and communicate with their customers in social media are more successful and have more meaningful businesses. That’s because companies using social media treat us better: They learn to care, to listen, to make better products, and to better serve their customers. The people who step up to lead these initiatives inside big companies have a tough job. We help these good guys win by surrounding them with a community of peers who understand their challenges and support them.
If you have the skills and the passion, we have a place for you.
We’re looking for great communicators who love the social media business, connecting with people, and helping them solve problems. Bonus points if you’ve got experience working for political offices, campaigns, grassroots organizing, associations, member recruiting, business development, non-profits, alumni relations, or donor development.
(Note: We’re not social media marketers, consultants, or an agency. We don’t do social media campaigns, strategy, or training. If you want to do social media, this isn’t the right job for you. You won’t get to blog or do social media marketing. But, if you want to facilitate a community of people helping each other do social media, you’ll love it here.)
Four great jobs for different personalities:
Here’s a summary of the four positions on the Community Team. You can find much more detail on these roles in their full job listings at socialmedia.org/jobs.
|Job||Community Outreach||Community Evangelist||Member Experience||Council Managers|
|What you’ll do||Find social media leaders at brands and contact them||Tell our story and recruit members into our family||Take care of the members||Encourage conversations and relationships|
|What it means||Find the many people who could use our community’s help and let them know we’re here||Sell memberships by helping big brands understand how great it is here and how we can help them||Provide high-touch member service and support; use our processes to give them an extraordinary experience||Run our community, moderate conversations, introduce discussion topics, and build deep member connections|
|You’ll like this if you like…||Researching, following the news, figuring out who’s who, and meeting people||Talking to people, relationship-building, and recruiting for a cause||Thrilling people with great service and taking care of the smallest details||Leading a group, encouraging participation, and building relationships|
|Specific skills||Researching people and networking with them||Sales or sales-like experience||Customer care, attention to detail||Community leadership, facilitation, topic knowledge|
The essential skills:
Each job requires its own specific skills, but everyone needs these basics to succeed here:
- Know the topic: Really love talking about social media as it’s used by big companies
- Know the people: Understand, relate to, and talk to big brand executives
- Networking: Meet new people and get to know them
- Build relationships: Make friends and build long-term connections
- Communicate: Be a great phone, email, and social media conversationalist
- Write: Stellar writing in a business-casual voice
- Organize: Love processes, details, and databases because they enable excellent personal service
- Care: Believe in a cause and convincingly share your passions for it
You’re going to love it here.
This is a dream job if you’re interested in social media, amazing customer service, or the future of marketing.
You won’t just be reading about the visionaries. You’ll be working with them to make the future more ethical and effective.
Businesses everywhere are beginning to realize that honest, ethical customer love is the most powerful kind of marketing. They are learning to listen, to obsess over customer experience, to treat people like people, to value values, to be part of the community, and to be nice.
Stop talking about this stuff. Do something about it.
We’re looking for amazing people.
What it’s like to work with us:
This is an unusual place to work.
Learn all about our company culture at gaspedal.com/life. We’re quirky, so you should read it carefully before you apply.
Imagine never having another boring day at work, in a place free of politics and whiners. Combine that with amazing energy and productivity that cranks out astonishingly good work every day. We don’t know it all, but we’re figuring it out together and having a great time doing it.
We’re not the stars.
We spend our days helping the good guys win. We love to serve our customers, help them thrive, and make them the stars. We’re a service organization of folks that aren’t interested in the spotlight. We’re the backstage crew that makes sure our members shine.
This is a great job if you’re all about other people. You won’t like it so much if you’re interested in building your own reputation or your personal profile.
Some important details:
|How to apply:||Location:||Compensation:|
|All the details are at socialmedia.org/jobs. We have a challenging application process that takes 2-3 weeks.||These are full-time, in-the-office positions based in Austin or Chicago. Sorry, no telecommuting or relocation options are available.||We offer good benefits, a great health plan, and profit sharing. We’re never going to have an IPO or sell out to a bigger company — we’re in this for the long term.|
Send us your stuff, we’d love to meet you.
See all of our current openings and find the position that’s perfect for you at socialmedia.org/jobs.